Last Updated: 6th March 2026
At CoreNeural, security and data protection are fundamental to how our platform is designed, developed, and operated. We understand that organizations entrust us with sensitive operational knowledge, internal documentation, and proprietary information.
Our security architecture and operational practices are designed to ensure that customer data remains secure, private, and accessible only to authorized users.
This Security & Data Protection Policy outlines the measures we implement to safeguard customer information and maintain a secure platform environment.
CoreNeural is built with a security-first architecture designed to protect enterprise data at every stage of the information lifecycle. We prioritize:
Our platform incorporates industry-standard security practices to protect customer information against unauthorized access, misuse, disclosure, or alteration.
CoreNeural uses modern encryption protocols to protect data both in transit and at rest.
All communication between users and the CoreNeural platform is encrypted using TLS (Transport Layer Security) protocols to ensure that data transmitted across networks remains protected.
Customer data stored within CoreNeural infrastructure is encrypted using industry-standard encryption mechanisms to prevent unauthorized access to stored information.
CoreNeural operates on secure cloud infrastructure designed to meet enterprise security requirements, including redundancy, secure network configurations, and continuous monitoring.
Access to CoreNeural systems and customer data is restricted through robust access control mechanisms.
CoreNeural implements role-based access controls that allow organizations to define permissions for:
This ensures that users can only access information relevant to their role.
The platform supports secure authentication mechanisms, including:
These controls reduce the risk of unauthorized account access.
CoreNeural operates as a multi-tenant SaaS platform, where each organization's data is logically separated from others. This ensures that:
Tenant isolation is a key component of our platform security design.
CoreNeural treats all customer data as confidential. We do not sell, rent, or share customer data with third parties for marketing or advertising purposes.
Customer data uploaded to the platform, including documents, knowledge sources, and internal policies, is used solely to provide the services offered by CoreNeural.
Access to customer data by CoreNeural personnel is strictly limited to authorized personnel who require such access for:
All personnel handling customer data are subject to confidentiality obligations.
CoreNeural uses artificial intelligence technologies to analyze and retrieve information from uploaded knowledge sources. Our AI systems are designed to:
Customer knowledge sources are processed securely within the platform environment and are not used to train external public AI models.
CoreNeural continuously monitors its systems for suspicious activity and potential security threats. Our security monitoring practices include:
These measures help detect and respond to potential security incidents in a timely manner.
We maintain an ongoing vulnerability management process to identify and mitigate potential security risks. This includes:
Security improvements are implemented regularly as part of our product development lifecycle.
In the unlikely event of a security incident affecting customer data, CoreNeural maintains procedures designed to:
We aim to respond quickly and transparently to any security concerns.
Customer data remains under the control of the organization that uploads it. Customers may request deletion of their data or terminate their account in accordance with our Terms of Service and Data Processing Agreement.
Upon account termination or verified deletion requests, CoreNeural will delete or anonymize customer data within a reasonable time frame unless retention is required by law.
While CoreNeural implements strong security safeguards, customers also play an important role in maintaining security. Customers are responsible for:
Security threats evolve continuously, and CoreNeural is committed to maintaining a proactive approach to security.
We regularly review and improve our security measures, infrastructure, and policies to ensure that our platform continues to meet the expectations of enterprise customers.
If you have questions about this Security & Data Protection Policy or would like to report a potential security concern, please contact us at:
Email: info@coreneural.ai
